BookX gives you control over whether customers can cancel or reschedule their own appointments. These options help reduce no-shows and give customers flexibility, while saving you time managing changes manually.
- Enable “Allow customers to cancel bookings” if you want to give customers the ability to cancel their appointments from their booking confirmation or customer portal.
- Enable “Allow customers to reschedule bookings” to let customers change the date and time of their appointments themselves.
If you need further help, please contact our customer support.